FAQ / Terms & conditions

At this number could be anytime +529878761446, the cel number shop + 529878767642 from Monday to Saturday from 8:00 till 16:00, email: book@caribeparadisedivers.com also by Facebook and Instagram, if you have already a reservation have on hand the confirmation number, your name and the date of your reservation in order to track your reservation.

A. When you arrive at the entrance of the Marina Asipona Cozumel, security will ask you for your name and the name of the boat: please tell them the boat is “Caribe Paradise.” They will also ask you if you are there for “bucear” (diving). Tell them “si”!
B. If you are driving, take the first right in the traffic circle. There will be a long road. You can park on either side of the road, then walk back toward the traffic circle and turn into the marina area.
C. Caribe Paradise has a slip on the left side of the marina, after passing the pharmacy, bathrooms, and other stores.
D. We will send you a detailed map when your reservation has been confirmed.

Yes, you can! The dive program is named Discovery Scuba Diving and you have two choices by boat maximum dept 40 ft or from offshore at our location in Chankanaab park maximum depth 27 ft, and always with a certified instructor, check the details in our webpage.

When you make your reservation, a picture of your PADI card will be requested.

If you lost it, please let us know on your reservation, We will need your name exactly as it appears on your certification card and your birthday to look up your certification in the PADI or SSI system

Once on the boat with all divers onboard and depending on the weather forecast, we decide where to go for the safest and most enjoyable conditions.

If you have booked a diving package for several days, we aim to go to a different reef every day.

If you have a specific reef you would like to visit, please mention this as a special request when you make a reservation. We can then gauge group interest and ability with other divers on the trip.

The only way we can guarantee a particular dive site is through a private charter. If you would like to book Caribe Paradise for a private charter, please let us know.

Please note that for the safety of all guests and the crew, all dive destinations are subject to weather conditions.

We have small groups a boat that seats 6 divers plus crew, and a boat that seats 8 divers plus crew.

We can organize dive trips for bigger groups upon request.

Yes, if you are a family or group of 6 and you reserve with us in time, we can warranty a boat just for your family or group. Please remember that our policy for private charters applies.

Yes, while you do your diving or snorkeling you can bring your own cameras.

For all of the hotels on the south side of the island, starting with Casa del Mar, and including Park Royal, El Cid, Presidente, Fiesta Americana, Costa del Sol, Dreams, Aura, Allegro, Occidental, and Iberostar, we can come and pick you up at the individual hotel pier.

Please be advised that most of the piers charge customers for this service, between 5 and 10 us, which is the customer’s responsibility to pay directly on the hotel.

If your hotel is north of Casa del Mar, we request to meet you at the Marina Cozumel.

We have one boat that leaves the marina at 8:00 am regularly.

Our second boat’s morning departure time is more flexible, to accommodate guests from the mainland or cruise ships who may need later departure times.

Please let us know on your reservation in which departure time you need for morning boat dives.

Afternoon trips usually start at 1:30 pm.

We always put safety first and we always try to keep you as safe as possible.

It is not mandatory to have dive insurance, but we highly recommend it. Diving may affect different people differently depending on age, body composition, and general health. For your safety and peace of mind, we can help you obtain dive insurance to cover dive-related injuries or illnesses for only 35 us at

https://apps.dan.org/scuba-dive-insurance/?rc=2560852

The boats are 33 ft, shaded, and has bathroom on board.

Our boats are built to be specific for diving and snorkeling.

You can sit on the edge of the boat and roll in, or comfortable use the deck on the back side to step into the water.

We have on board plenty cold purified water during all the trip and on the Surface Interval we have seasonal fresh fruits and snacks.

The water average temperature most of the time is 81º F/27ºC . In the summer months it can be around 85º F/29ºC and in the winter months it gets down to 77º F/25º C.

In the wintertime is a good idea to have at least a shorty wetsuit and most people get cold on the surface on the boat while we are navigating, so having a windbreaker is a good idea.

When you make your reservation. If you contact us at least 18 hours before your boat trip, you can make some adjustments in case you forget something at home.

If you lose any item belonging to Caribe Paradise Divers while diving, you will be charged 75% of the market value of the item.

Yes, for additional cost, we have nitrox available for divers who are nitrox certified.

We also have bigger tanks (up to 100 c) or smaller (down to 60 c), the common on board is the 80c

Please request with your reservation.

Our average is 6 divers per divemaster, and we can have on board as many private divemasters as customers request.

We can do as much as you need, but remember during group dives, the divemaster must attend to everyone.

If you are a nervous or new diver, we highly recommend you request and hire a private divemaster that will be diving right by your side and hold your hand if needed.

We always have a divemaster on board. If there are no other solo divers on board, the divemaster will be your dive buddy!

The boat trip lasts around 4 and a half hours, leaving from and returning to Marina Asipona Cozumel.

The length of the dive depends on available air, which varies by diver, depth, and conditions.

When you reach 700 psi, you will ascend for a three-minute safety stop with your dive buddy. If others diving have more air, they will be allowed continue to enjoy the dive.

If you are diving together as a family or group, you can decide to come up all together with the first person to reach 700 psi.

It is not mandatory, but our crew appreciates your generosity.

Most divers give a tip of between $10-20 USD per person, per dive.

Tips are divided equally among the crew.

Cozumel is always great under the water. Visibility under the water most days of the year is 100 ft all year.

The slow tourist season on Cozumel is August – mid- December.

The high tourist season is from mid-December – July.

Hurricane season is June - November and the peak of the rainy season is September.

In winter, we experience some winds from the north direction that might cause the close of the port and restrict diving. The good news is that these are typically infrequent and short-lived.

Yes, you can! Depending on how many are in your party, you can get a private charter or just reserve on time enough spaces to guarantee room for everybody.

Once you have a date in mind, go to book@caribeparadisedivers.com and fill out the reservation form.

You can download and fill out of the liability release forms before your arrival.

Our booking page will request between 25% to 50% of your bill as a deposit for the reservation, which you may pay using PayPal.

Yes, you can download and fill it out after you have confirmed your reservation.

In order to plan ahead, we appreciate when customers make their reservations at least one month before arrival.

We are a SSI DIVE CENTER with number 810095 and we also have PADI instructor, so when you reserve, you can choose between have a SSI certification or PADI certification.

Yes, we do, get in touch with as soon as possible to make sure we still have space for you

You pay the rest of your bill at the end of your dive.

If you have a package, at the end of the last day, the divemaster will have your Bill.

If you plan to pay your bill by credit card, please let us know at least one day before payment is due, We will need to meet you with the proper credit card processing machine.

The deposit must be received through PayPal.

For private charters, your bill must be full covered at the moment of the reservation.

We accept cash with Mexican pesos, US Dollar, Canadian dollars, Euros and Credit cards.

Any private charter reservation can be cancelled and have the full refund if you cancel 72 hrs in advance of your scheduled trip.

Any private charter canceled between with in 72 hrs and you will receive reimbursement of 50 % of your scheduled trip, minus PayPal commission.

Individual divers may cancel for a refund of their deposit 72 hrs before the scheduled trip.
Individual who cancel with in 72 hrs before the scheduled trip – no refund deposit
Individual No shows – no refund the deposit

You can send us an email, you can call us or send us a WhatsApp message with your name and the date of your reservation, the contact information is in the question number 2.

The information we collect from you is strictly between you and our company. We do not sell or share your information with others. We are extremely aware about your concern about your information.

Once you inform us about your cancellation, we will work on your refund. We will send you the the amount according to our cancelation policy and will be by PayPal. Please note that PayPal charges a commission, and we cannot refund that amount. Upon cancellation within the terms of our cancellation policy, you will receive back the same amount that we received via PayPal.

If the local harbor master closes the port, we must cancel all boat trips. This only happens when the north winds are stronger than 20 knots, making dive conditions dangerous.

In the event that the harbor master closes the port and we are unable to dive, we will issue a full refund.

If the port is open and there is only rain or clouds, we will proceed with your dive plans!

We have 2 official reports from the local harbor master every day, issued near 8:00 am and 20:00 pm.

As soon as the weather report comes to us, we will post it here on our web page, and we also notify you on the contact information you left on the time of your reservation.

We generally are aware of the weather conditions a few days in advance of any issues.

Yes, we always try to customize to your needs, get in touch with us to see what we can do for you.

No, we don´t do pick-ups at the cruise ship piers and nor arrange transportation.

It is very easy to get to the Marina Asipona Cozumel. There is only one local company for taxis that offer the transportation service. The Marina is only between 5 to 10 minutes from Puerta Maya (Carnival) and Internacional Pier, and between 10 to 15 minutes from Punta Langosta pier.

When ships change their itinerary last minute, we will cancel your trip and issue a full refund.

Our boat trips last four and a half hours. We have fast boats, and our boats have two engines with 150 horsepower. We will get you to your ship on time, so come dive and don’t worry about it!

Yes, you can! We recommend you don’t buy round trip tickets, however. There are 3 companies that provide ferry service from Playa del Carmen to Cozumel and the 3 have different departure times, giving you the flexibility to return at different times after your dive. See their web pages for schedules.

Ultramar, Winjet and Xcareth Xailing offer transfers between Playa del Carmen to Cozumel starting at 7:30 am and the last one from Cozumel to Playa del Carmen at 21:00, we recommend to buy one ticket at the time and no necessary to buy in advance.

If you have a private charter we can return to the marina as soon as you want.

If you are on a group dive, the boat will not return to the Marina until all divers have been able to finish their second tank dive.

However, if your pick-up was at a hotel close to the second dive point and you become seasick, we can drop you off at the hotel pier during the surface interval.

If your pick up was at the Marina, we can take you to the closest pier, so you can take a taxi at customer’s expense.

Yes, if your reservation was for 2 tanks and you did only one dive, you must pay in full. Please understand, we are a small dive operation with small groups. The dive tank itself is a very small cost. When you reserve a dive trip, it is a reservation for the seat on the boat and all of the costs of the operation, which is our primary income.

If you ordered nitrox tanks and choose not to do a second dive, we will not charge the extra cost of the nitrox tank.

Electronic learning (eLearning) is the delivery of education, using your mobile device or web browser. PADI and SSI eLearning allows you to begin your dive education at your convenience, using your desktop, laptop or mobile device, and finish your training in the water with a Professional. With eLearning, you complete the knowledge development (academic) portion of the most popular courses at your own pace – studying anytime and anywhere you have a high-speed internet connection or after you have downloaded the product. If you have a busy schedule or just prefer the convenience of learning from your mobile device or computer, eLearning is a great choice.

You can decide not to continue at any time during the course but you will be charged it for the portions you have done.

Yes, only on private charters.